What to do if a phone is lost or stolen

The theft or loss of device may cause unauthorized use of your user's account and access to your user and company's information.
What can be done when it happens:
1. Lock your SIM card. You should call your mobile provider as soon as possible to lock your SIM card. It will then not be possible to verify the account on that phone again, as you must be able to receive SMS or phone calls to verify an account.
2. Use the Team on the Run Wipe Out info option
Team on the Run helps you out by giving you the possibility to wipe out all information from the mobile application installed on user's mobile phone. Once done:
  • User's password, contacts list and conversations will be deleted from the application
  • User's device will be blocked*: the login into the Team on the Run application will not be anymore possible with User's phone number.
  • User will be able to download and log into the application from a new device.

*If the user got his device back without him logging in from a new device, you can unblock his lost device.

To wipe out the information from a stolen phone go to your company administration account, click on "Users" section and select the user who's phone has been lost/stolen.

The user details form will be displayed. Below the "Save" button you can find the option to wipe out that phone's info.



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