No, the WebChat is accessed through a URL.
It requires no downloads and it is instantly accessible from any desktop around the world.
Make sure to use the correct URL to access your WebChat account, as follows:
- For EMEA account: webchat-eu.teamontherun.com
- For US account: webchat.teamontherun.com
- For APAC account: webchat-apac.teamontherun.com
If you connect to a WebChat URL that does not correspond to the platform where the organization is located, after filling your phone number and password and clicking the Log In button:
- We will detect that you are not using the correct WebChat URL.
- As a result, an informative message will be displayed for one to two seconds (until the redirection is performed). The content of the informative message will depend on the scenario.
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