TOTR ACCOUNT SECURITY TIPS

ADMINS

• What to do if a phone is lost or stolen

END USER (Mobile, Webchat)

• How to secure your TOTR end user account ?

FAQ

ABOUT EMERGENCY ALERT

• How does the Emergency Alert Work?

TEAM ON THE RUN GENERAL

• How to turn on Auto update on Android / iOS TOTR App?
• Latest supported Operating System for Android / iOS with TOTR
• Is the employee directory mixed with the personal user’s directory on the mobile client?

HOW CAN I REPORT A PROBLEM?

• How to open a ticket to TOTR Support

ABOUT YOUR COMPANY ADMINISTRATION

• Export the list of users
• Is there a way that a user can be set with the right to speak over another user that is speaking during a group or channel PTT call?
• Can a user invite other users through Team on the run?

ABOUT THE TEAM ON THE RUN MOBILE APP

• How Geolocation works on mobile devices
• Why is a blue bar is displayed in the notification bar?
• How long can I store the information sent/received on the mobile client?

TEAM ON THE RUN MYBUSINESS

• Does Team on the Run allow for employees to clock in and out?

TEAM ON THE RUN MESSAGING

• Difference between the check marks of messages
• Is it possible to export the chat history?

ABOUT GEOLOCATION FEATURES

• How to locate your users? (Assigning a dispatch manager)

ABOUT WEBCHAT FEATURE

• Temporary Blocked Account
• Which browsers to use for Webchat ?
• Is the WebChat feature a desktop application?
• First authentication on webchat