ABOUT BATTERY ISSUES

• Delays in receiving messages/notifications or slower synchronization, missing locations while tracking users on Geolocation

ABOUT EMERGENCY ALERT

• How does the Emergency Alert Work?

TEAM ON THE RUN GENERAL

• What to do if a phone is lost or stolen
• Updating your Team on the Run
• What are the minimum requirements for Android and iOS?
• What apps does Team on the Run integrate with?

HOW CAN I REPORT A PROBLEM?

• How to open a ticket for the Team on the Run Support team
• How to send the app logs from File Manager for Android Devices

ABOUT YOUR COMPANY ADMINISTRATION

• Export the list of users
• Is there a way that a user can be set with the right to speak over another user that is speaking during a group or channel PTT call?
• How can I prevent certain users from communicating with other users?
• Can a user invite other users him/herself through Team on the Run?

ABOUT THE TEAM ON THE RUN MOBILE APP

• How Geolocation works on mobile devices
• Blue bar displayed on the screen when TOTR is running in the background
• Kyocera rugged devices
• Is the employee directory mixed with the personal user’s directory on the mobile client?
• How long can I store the information sent/received on the mobile client?

TEAM ON THE RUN MYBUSINESS

• Does Team on the Run allow for employees to clock in and out?

TEAM ON THE RUN MESSAGING

• What is the maximum length of the text TOTR allows

ABOUT GEOLOCATION FEATURES

• How to locate your users? (Assigning a dispatch manager)

ABOUT WEBCHAT FEATURE

• Is the WebChat feature a desktop application?